Noel
Anderson, managing director of Lemon & Duke in Dublin city centre, says he
has completely changed the model of his business in an attempt to combat
soaring insurance costs.
PUB
and club owners are being forced to close dance floors and increase alcohol
prices in an attempt to offset rising insurance premiums.
They
claim that the cost of defending "spurious" claims which are
"decimating" the nightlife industry are forcing them to take drastic
action.
Anderson
collaborated with Irish rugby stars Sean O'Brien, Jamie Heaslip and brothers
Rob and Dave Kearney to open Lemon & Duke in 2016.
He
also managed the venue's predecessor, The Grafton Lounge. But he has now
swapped the dance floor and late opening times for a more insurance-friendly
option.
"The
late night club scene is coming to an end now and it’s become too risky to have
a dance floor. Our closing time is now around 1.30am, whereas we used to stay
open later. If you’re staying open past 1.30am you’re leaving yourself open to
trouble," he told Independent.ie.
"Around
eight years ago we had a trip and fall case at one of the venues I manage and
it caused our insurance to go through the roof. The guy had a pre-existing
injury and it took five years for the case to go through the courts. We ended
up settling on the day in the High Court.
"That
meant our insurance was going up every year as the cost of it was sitting on
the premium."
Despite
taking action to help reduce "risk" situations, the venue's insurance
premium is a staggering €36,000 more than it was eight years ago.
Anderson
is a member of the Licensed Vintners Association and has been working together
with the Alliance for Insurance Reform to try and highlight how insurance costs
are "killing" small businesses in Ireland.
"All
this is having a knock-on effect on the nightclub industry, the industry is
being decimated," he said.
"There
are genuine claims out there and accidents happen, people make mistakes and you
have to accept liability, but there is a lot of nonsense going on too.
"Insurance
costs are forcing us to change our culture, changing how we are as people. We
are killing the industry and the small business owner. You see people
complaining about how expensive drinks are in Dublin and how they have to pay
nearly €10 for a gin and tonic, but between rates and excessive insurance
costs, you have to charge that much for drinks or you won’t survive.
"People
always say 'oh well in Spain you can get a pint for €3.50', but Spain doesn’t
have the same issue with insurance as we do.
"We
haven’t had any claims here now in about three years but our insurance premium
doesn’t reflect that whatsoever."
Another
owner of a popular Dublin bar, who gave a presentation in the Dáil on some of
the "ridiculous" compensation claims he's been forced to defend, says
the Government needs to start tackling the issue head on.
He
showed CCTV of an incident where a customer was punched in the face by a
friend.
They
dubbed it the 'tooth fairy case' after she later brought a compensation claim.
She
said she slipped on the floor in the venue, damaged her teeth and tried to
claim over €8,000 in medical expenses.
However,
after watching back the CCTV footage, they realised she hadn't fallen and had
gotten into a row with her friend.
She
dropped the case after being informed of what the CCTV showed.
"We
have 80 CCTV cameras watching everything in the venue. This girl had a medical
bill for €8,500 and wanted us to pay it but we weren't going to pay when we did
nothing in the wrong. Any case where we've been in the wrong, we will always
try settle with the customer to avoid it going to court and racking up massive
legal fees.
"We
had another case involving two teachers, we dubbed that case the 'dancing
queens'. It was around Christmas time and one of them fell, cracked her tooth
and wanted to see the CCTV as she wanted to bring a claim. She said she fell on
a slippery floor but we had evidence showing otherwise. Her friend was holding
her dancing and let her go and when we showed her what actually happened, she
ran out of the pub."
Earlier
this month, one of Dublin's biggest nightclubs, the Wright Venue in Swords,
announced it will be closing its doors at the end of January.
Michael
JF Wright Hospitality Group says its focus is on the food business and will now
open Jam Park – a game, eatery and events space.
“The
Wright Venue has been an incredible journey. Since taking a chance and building
a venue in north Dublin in the worst of the recession, we’ve spent a decade
welcoming customers in their thousands from all over the country," Michael
Wright said.
The
Wright Venue is just the latest in a string of nightclub closures across the
country.
A
former nightclub owner in Co Tipperary told how he had to close down his
business because he couldn't afford the insurance costs after a string of
compensation claims by customers.
The
58-year-old, who owned a club that had been in his family for 120 years, shut
the club down in the summer of 2016 as it was costing him €35,000 to insure the
premises each year.
The
dad-of-three had been running the club for 15 years and said he had to deal
with - on average - two to three claims a year, which drove up his insurance
premium.
While
he said some of the claims were genuine, in a few cases he believes the
nightclub shouldn't have been found liable as the customers were "very
intoxicated".
He
is now calling for a more "level playing field" as he feels nightclub
owners are being faced with a "lose-lose situation" as insurers are
encouraging them to pay-out because it can "often be less expensive than
fighting the case".
"I
reckon that every nightclub is having the same kind of experience. I think one
of the big problems is that people are not taking responsibility for their own
actions. They are pre-drinking and getting hammered and we can't protect people
from falling, we can only stop them coming onto the premises if they're too
drunk, but even when we've tried to do that, we've been sued."
Nichola
Nolan, manager with Crotty Group Insurance, said nightclub owners are finding
it increasingly difficult to get insurance in Ireland.
In
their experience, premiums have been increasing year-on-year and because of the
unwillingness to insure, and the fact that there are fewer insurers available
to nightclub owners "results in less competition which in turn results in
higher premium cost".
"In
my experience the majority of nightclub and entertainment venues are difficult
insurance risks to place even for the most seasoned brokers and we are now
finding that only London Market Insurers are willing to offer terms for
liability risks for nightclubs.
"In
most instances, the covers will come with high excess’s applied on each claim –
sometimes up to €10,000 in my experience.
"The
goal of most bars and nightclubs is to provide a gathering place (which means a
high footfall) where patrons can have a good time, often by listening to or
watching entertainment, and/or dancing, while purchasing and consuming alcohol.
However, it is the latter item, the consumption of alcoholic beverages that
tends to lessen or remove inhibitions in many people, which is a frequent cause
of problems and, increasingly, claims for bar and club operators.
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